Refund and Return Policy

At Noormoon Jewelry, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.

Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.

No customs fees, no hidden costs—just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.

Then you return:

* Contact us at contact@noormoon-jewelry.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return address:

KOSMER LTD
Company Number:16446731
Business Address:51 BALFOUR GROVE LONDON
ENGLAND N20 0SN

Additional return address, if you find it easier:

Company Name: Royal Mail Group Limited
Email: customer.service.team@royalmail.com
Phone Number (UK): 03457 740 740, +44 1782 668 007
Address: 100 Victoria Embankment, London, EC4Y 0HQ, United Kingdom

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.

Business Name: PAYNETIC CHECKOUT LIMITED
Business Registration No: 78057239
Business Address: UNIT 2A, 17/F GLENEALY TOWER, NO.1 GLENEALY CENTRAL, HONG KONG